Introduction

Limited Run Games, known for its boutique approach to physical game publishing, has recently undergone significant management changes and promises better communication regarding release dates. This comes after a period of customer dissatisfaction over delays and product quality.

Background and recent changes

Limited Run Games is a subsidiary of the Embracer Group and has been involved in various online controversies in recent years. These controversies included allegations of using cheaper recordable media instead of pressed CDs for certain games, a lawsuit for alleged privacy violations, and significant delays in the delivery of collectors' editions.

In a recent shift, former CEO Josh Fairhurst has left the company. With his departure, the new management seems determined to regain customer trust and rectify past grievances.

Customer reactions to delays

One of the most common complaints from customers about Limited Run Games concerns delivery delays. Many buyers have become accustomed to months, if not years, of delays on many projects. On April 5, 2026, customers with outstanding preorders received a mass email from the company informing them that their orders had been delayed. A notable point in this communication was that no specific products were mentioned, further fueling frustration among customers.

Promise of improved communication

In the mass email, management adopted a tone of accountability, stating that the set delivery dates were too ambitious and that they wanted to reset their standard for future communication. They said, “We were too optimistic and have disappointed you with delays and uncertainty.” The new leadership seems to acknowledge that customers have the right to realistic expectations regarding the delivery of their orders.

Future directions for Limited Run Games

As management strives to regain credibility, there remains some skepticism among customers about the feasibility of these promises. In an economic context currently characterized by uncertainty and the need to source numerous products worldwide for limited editions, the challenge may be significant. However, customers will be paying closer attention than ever to how the company fulfills its promises, especially given the recent commitments to greater transparency and accuracy in their release planning.

Conclusion

Limited Run Games finds itself at a crossroads following recent management changes and the challenges of delays and quality issues. The promise of more transparency and realistic delivery dates will be crucial for restoring trust among customers. It is now up to the new management to deliver on these promises and get the ship back on course.