Microsoft investigates issues with Xbox 360 games on Xbox Series X

Microsoft is currently investigating issues that users are experiencing when running certain Xbox 360 games on Xbox Series X. Players have been reporting these problems for several months, with many saying they are struggling to access their favorite classic titles. It is a situation that has frustrated the community, especially given the lack of any clear fix in sight.

Investigation details

According to an official statement from Xbox Support, the team has confirmed that it is actively looking into the issue, with some players receiving specific error messages when trying to launch a game. The most common message reads: "Can't connect to Xbox Live. Select Test Connection to test your connection." This has led gamers to question the reliability of Xbox Live services, since not all backward-compatible titles are affected.

Persistent issues

Some gamers report that the problems have been ongoing since at least November 2025. Multiple users have said their internet connection is working fine, and they can access other backward-compatible games that are not from the Xbox 360 era without issue. This suggests the problem is centered on older titles and may be related to how Xbox 360 platforms are configured to connect to Xbox Live.

Impact on gamers

The issues appear to affect older Xbox Series X models in particular, while newer consoles may also be impacted depending on how settings were configured during initial setup. Gamers often feel ignored and frustrated, especially since they paid for a service that is no longer functioning properly. Titles such as Crazy Taxi, Grand Theft Auto IV, and the original Fable are among the games players are desperate to play. So far, no timeline has been provided for when the issue might be resolved.

It appears this issue has now become a priority at Microsoft as the company recognizes the seriousness of the situation. Gamers are being urged to remain patient while the team works on a fix.