Xbox Series: ongoing issues with Xbox 360 backward compatibility

Intelligence Summary
- Many Xbox Series owners are still having trouble playing Xbox 360 games, despite Xbox’s earlier claim that the issue was fixed.
In short
- Many Xbox Series owners still can’t play Xbox 360 games, despite earlier promises from Xbox.
- Users are receiving error messages saying they can’t connect to Xbox Live.
- Xbox has confirmed the issue was fixed, but many players are still experiencing problems.
GAME-scanner analysis
Nearly two months after Xbox announced that the backward compatibility issues affecting Xbox 360 games on Xbox Series had been resolved, many users are still dealing with frustrating error messages. The message “Can’t connect to Xbox Live” appears to be a persistent problem for a significant number of players. This raises questions about how effective the fixes Xbox has implemented really are. Jason Ronald, the lead responsible for Xbox’s next-gen consoles, said on Twitter that the issue had been resolved, but the ongoing complaints from users suggest something is still not right.
What does this mean for players?
For gamers hoping to revisit their favorite Xbox 360 titles on their Xbox Series console, this is a disappointment. Promised backward compatibility is one of the Xbox Series’ key selling points, and failing to make the feature reliable could damage trust in the brand. Players who are still experiencing issues are encouraged to share their experiences and possibly contact Xbox customer support for help.
Timeline
30 April 2026: Xbox confirms that the backward compatibility issue should be fixed.
17 June 2026: Many users are still reporting problems playing Xbox 360 games on their Xbox Series.
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Sources
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Tweet van @alanpiu2Tweet van @alanpiu2I'm still not able to download my profile pic.twitter.com/zaNWqIArnR — Juste Enrique (@EnriqueAirplane) May 1, 2026
Tweet van @Mercury5199Tweet van @Mercury5199I'm still not able to download my profile pic.twitter.com/zaNWqIArnR — Juste Enrique (@EnriqueAirplane) May 1, 2026