Arknights: Endfield, a newly launched gacha action game, has temporarily suspended PayPal transactions after users reported unauthorized charges for in-game purchases. Players expressed concern on social media, detailing transactions reflected on their accounts for purchases they did not make. The game's developer, Hyperglyph, acknowledged the issue and stated it impacted a limited number of transactions stemming from a discrepancy between order placements and item deliveries. Affected players are encouraged to contact Hyperglyph support for refunds, which the company aims to resolve within hours. Hyperglyph has assured that they do not retain users' payment information and have disabled PayPal payments to investigate the matter further.
What should I do if I was charged incorrectly in Arknights: Endfield?If you were charged incorrectly in Arknights: Endfield, you should contact Hyperglyph's support team via email with your account details. They have announced that they are processing refunds for impacted players and aim to resolve issues quickly.
Arknights: Endfield is the latest addition to the popular franchise, which is known for blending strategic gameplay with gacha mechanics. This action-packed title offers players a variety of gameplay experiences while drawing from its predecessor's lore and character designs. The temporary financial issue highlights the importance of secure transaction processes within mobile and online gaming platforms.
Comments
It's wild how a payment glitch can overshadow a game's launch, but Hyperglyph's quick response is a solid move. Hopefully they tighten things up before players lose trust.
Oof, that's a rough launch day bug to run into. At least the devs are being proactive about the fix and refunds, which is way better than radio silence.