Microsoft offers compensation for Xbox controllers without batteries

Microsoft has announced that some Xbox controllers were accidentally shipped without batteries. The issue affects a limited number of controllers and has been ongoing since December 2025. As compensation, Microsoft is offering a free rechargeable battery instead of the standard AA batteries that normally come with the controllers.

Details of the issue

The affected controllers mainly include newer wireless Xbox controllers and a number of Xbox Design Lab controllers. Microsoft has confirmed that all future controllers will come with batteries by default.

Compensation process

Users who received an Xbox controller without batteries can sign up for compensation through Microsoft’s official website. During the registration process, they’ll need to enter the controller’s unique serial number. This allows Microsoft to verify the claim. If you’ve lost the original proof of purchase, that’s not a problem; the serial number is enough.

What users will receive

Selected users will receive an Xbox rechargeable battery and a USB-C cable. The package is normally worth $25. It’s important to note that there is a limit of one rechargeable battery per eligible claim; that means each user can request only one battery, regardless of how many controllers they own.

Microsoft’s response and future plans

Microsoft has suggested that its battery policy was shaped by user feedback. Many consumers appear to prefer using AA batteries over an internal rechargeable option. This has led to speculation about Microsoft’s relationship with Duracell, the company that supplies the standard AA batteries for Xbox controllers. There are rumors that Microsoft is sticking with AA batteries for commercial reasons.

Microsoft is also working on new projects, such as Project Helix, but details about the new controller and battery management are still unknown.