Valve works on SteamGPT to tackle cheaters

Valve, the developer behind the popular digital distribution platform Steam, appears to be focusing on improving its anti-cheat system and customer support with the development of a new tool called “SteamGPT.” This comes from recent datamined information found in Steam’s code.

What is SteamGPT?

SteamGPT is an AI-based tool intended to help Valve manage cheaters and account restrictions on Steam. It does this by automating customer support and handling common issues, such as mistaken bans. The tool uses data from Steam users, including account statistics and the “Trust Score” system.

Dataminer Gabe Follower recently uncovered references to SteamGPT and the variables included in the code, such as account age, trust, model evaluation, and existing bans. This suggests Valve is exploring ways to improve the efficiency of its customer support process, especially given the ongoing problems it has faced with cheaters in its games.

The need for SteamGPT

Valve has faced significant challenges in the past with cheaters and false bans. For example, in late 2023, the Valve Anti-Cheat (VAC) system issued false bans for players who simply moved their mouse too quickly in Counter-Strike 2. Incidents like these have contributed to the need for improved technology that can address cheating faster and more efficiently.

AI automation as a solution may be appealing, despite the concerns and ethical issues that come with AI technologies. Valve appears determined to move toward a more advanced approach to handling anti-cheat issues.